At Gulabi Shehar, we do not accept returns once an order has been delivered.
Customers who are unhappy with the size, fit, or product may request an exchange or choose to receive a store credit voucher, subject to our Exchange Policy.
We follow a strict no-refund policy.
Once an order is placed and delivered, refunds will not be issued under any circumstances, including change of mind, incorrect size selection, or personal preference.
Eligible customers may request an exchange within 3 days of delivery, provided that:
The product is unused, unwashed, and in its original condition.
All original tags and packaging are intact.
The exchange request is raised within the specified time frame.
Alternatively, customers may opt for a store credit voucher instead of an exchange.
The voucher will be valid for 1 year from the date of issue.
It can be redeemed on any future purchase from our website.
Store credit is non-refundable, non-transferable, and cannot be converted into cash.
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with clear photos or videos of the issue.
After verification, we will arrange an exchange or issue a store credit voucher, as applicable.
For any exchange requests or assistance, please contact us through our official support channels or send us a direct message on Instagram:
Instagram: @shop_gulabishehar
Our team will review your request and respond as soon as possible.
