Orders are typically processed and dispatched from our warehouse within 2–3 business days (excluding weekends and public holidays).
Once handed over to the carrier, delivery times are estimates only and are not guaranteed, as mentioned in our Terms & Conditions.
We currently do not offer flat-rate or free shipping thresholds—shipping charges, customs duties (if applicable), and taxes will vary based on your location and will be calculated at checkout.
Delivery times may vary depending on your location and the shipping carrier's service.
While we strive for timely delivery, we are not liable for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control.
You will receive a shipping confirmation email (or SMS) containing tracking details once your order is dispatched.
Important: Delivery is the carrier's responsibility once they receive the package.
Please ensure your shipping address is accurate. We cannot modify addresses once the order has shipped.
If the package is held at customs or faces clearance issues, you will need to contact the carrier or local customs directly—Rajam is not responsible for customs delay resolutions.
If your tracking indicates "Delivered," but you haven’t received your order:
Check with neighbors, building management, or doormen.
If still lost, contact the shipping carrier directly to initiate a claim.
Please inspect your order upon receipt.
If the item is damaged, defective, or incorrect, contact our support team immediately via Instagram Dm : @shop_gulabishehar with photos and your order number. We'll address the issue per our Return Policy.
Ownership and risk of loss pass to you once the item is handed over to the carrier. Gulabishehar is not responsible for lost or damaged shipments after dispatch.
We offer order cancellation facilities for our customers.
Orders can be cancelled before they are processed or dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible via Instagram DM: @shop_gulabishehar with your order number or click on Return/Exchange.
If the cancellation request is approved before dispatch, a full refund will be issued to the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Gulabishehar reserves the right to refuse cancellation requests for orders that have already been processed, packed, or shipped.
